Urban Improvement Precinct Overview
UIP perform particular services that local governments may be unable or unwilling to provide, usually because of inadequate annual budgets. UIP goals and activities are diverse and seek to bring about desirable improvements benefitting the defined district as well as the city, town or county as a whole. Improvements range from being simply cosmetic to significantly transformative. In addition to keeping an improvement district clean, safe, attractive and welcoming, UIP sometimes co-sponsor major urban projects.
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Our Services
Housekeeping
UIP staff help keep the improvement district cleaner than it might otherwise be, picking up and disposing of trash left on sidewalks and streets. UIP workers report potholes, malfunctioning streetlights and traffic signals, damaged pavements and signage, missing manhole covers and blocked drains, illegal dumping and other urban maintenance shortcomings. Optimising municipal service levels and lobbying for investment in infrastructure is a core focus of our management team. For this reason the UIPCO conducts an audit of infrastructure faults: lights out, damaged signage, blocked sewers, pot holes, etc. on a daily basis. The faults are reported through the municipal fault reporting call centre and, if relevant, a photo of the fault is emailed to the responsible person at the municipality.
If it is an urgent matter it is also followed up telephonically. Faults are logged on a UIPCO Management System and followed up on a regular basis until repaired. For this reason a large proportion of the UIP Management time is allocated to optimising municipal service delivery. The UIPCO, on behalf of members and associate members, actively participates in the Municipal Planning Forum to ensure that property owners’ interests are brought to the fore at the planning phase of inner city environment and public area infrastructure. Importantly, the UIPCO’s two decades of experience gained from servicing public areas is fed back into design phase of upgrades with the aim of ensuring functionality and aesthetic design which is cost effective to service and maintain.
Public Safety
UIP security provides enhanced public safety. Increased street presence of recognizable UIP security staff in uniform is an effective deterrent to criminal activity and lawbreakers looking for victims, especially where police are less present and visible. People occupying and walking along streets often feel more secure with UIP workers in sight.
We adopt a proactive approach to security in our precincts with the focus on identifying possible criminal intent before it occurs and taking corrective action. The UIPCO’s Security Control Room and Monitoring Teams operate 24x7x365 and keep a beady eye on proceedings via our own CCTV surveillance network and is ably supported by our well managed rapid response security teams, Metro Police and SA Police Services with whom we maintain strong working relationships.
The UIPCO fulfils a vital role by integrating the various security entities and resources in the precincts, a key component of which is the Monthly Security Forum attended by law enforcement agencies, private security companies servicing UIP properties, property managers and municipal representatives. The aim of the forum is to proactively improve the level of security in our precincts through sharing intelligence and integrated operations. These meetings are minuted with a monthly UIPCO Crime Report and Crime Statistics provided for incidents reported to the UIP.
Enhanced Aesthetic, Hospitality & Identity
Aesthetic enhancement of district streets and neighbourhoods attracts more people to shop, work and live in the district. UIP may actively advocate and promote civic arts and crafts installations in public spaces or on publicly visible private properties in the district. They call attention to and propose elimination of unsightly or blighted conditions adversely affecting properties and property values.
Enhanced identity and public awareness: All UIP services aim to promote and expand district business activity, thereby creating more jobs and furthering economic revitalization.
Raising the profile and elevating public awareness of a business district, locally and regionally, is a corollary objective of all the activities cited above. UIP can help brand or rebrand a district to impart a new, vibrant and more positive identity.
The geographic extent and boundaries of the Precinct have to be established. All property owners and major tenants within the defined area must be identified and shown the proposed intervention. A referendum has to be held and a pre-determined majority must be achieved in order to legally establish a Precinct. Whilst the application to the local authority to establish a Precinct may be made by 25% of property owners, final approval will not be considered unless more than 50% of relevant property owners are in agreement, representing 51% or more of the total property valuation of the area.
Once a Precinct is authorized, 100% of property owners within the area must contribute financially. The Precinct is constituted as a Section 21 Company with a Board of Directors elected among the contributors. It comprises property owners, business owners, representatives of residents’ organisations and representatives of the local authority. According to the legislation, the majority of directors are required to be property owners. The Board appoints a specialized urban management company to manage the day-to-day operations within the precinct and effectively control the precinct within the terms of the UIP business plan, which may be established over a period of two to five years.
Through legislation, the cost of provision of UIP services is spread over an equitable, pre-agreed basis among all property owners within the geographical area. The levy is based on the calculations of rateable property values and costs are borne in proportion to the value of the property. The local authority must inform the UIP of its current level of service and must maintain the same level of service when the UIP is running through a services level agreement (SLA). This is to ensure that the UIP services remain supplementary and are not a replacement for local authority baseline services. The UIP is established for an initial period of three years but its life can continue indefinitely unless members move for material changes to the original business plan. Members may vote for the dissolution of the UIP at any time during its lifetime on a similar referendum as is initially used to support its establishment.
Our Partners & Sponsors
Important Contact Numbers
Ethekwini Switchboard | 031 311 1111 | 07:30 – 17:00 |
Metro Police, Fire, Ambulance | 031 361 0000 | 24 Hours |
Metro Police Beach | 031 332 6181 / 2 / 3 | 24 Hours |
South African Police Services | 10111 | 24 Hours |
UIP Control Room | 078 437 8075 | 24 Hours |
Engineering Services | 080 131 3013 | 24 Hours |
Electricity Call Centre | 080 131 3111 | 24 Hours |
Refuse Removal | 031 311 8804 | 07:30 – 16:00 |
Shanela Environmental | 031 701 8030 | 07:30 – 17:00 |
Health & Illegal Dumping | 031 311 3555 | 07:30 – 17:00 |
Parks, Leisure & Cemeteries | 031 322 4000 | 07:30 – 17:00 |
Water & Traffic Hotline | 080 131 3013 | 24 Hours |
Disaster Management | 031 361 0000 | 24 Hours |
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